We’ve updated our brand and are excited to share with you our new “Professional” look! We encourage you to explore the website and browse through the changes— Along with our new branding, the brand-new site also has a vast resource…
Blog
Refreshed, Revived, Rebranded! A Sneak Peek at Professional Credit’s New Look
Recently we welcomed all staff that were previously remote back into the office. It’s been a long year (plus) since the onset of COVID-19 and we are ecstatic to see things start to return to normal. However, the time we…
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Digital Engagement and PIF
Our data science team recently analyzed nearly a million accounts to determine the true impact of our online portal technology. While the study revealed a variety of factors impacted by engagement with digital payments, the data also illustrated how these…
How the Peak-End Rule Impacts the Patient Journey
The peak-end rule is a cognitive bias that explains how we process experiences and store memories of events. Based on a 1993 study by Daniel Kahneman, the peak-end rule determined that regardless of the overall experience, or rather the average…
Bon Voyage! A Bitter-sweet Goodbye to One of Professional’s Best
In the early 2000s, many families were coming upon hard times. Tell-tale signs of the eventual housing bubble bursting and one of the biggest recessions in history were already beginning. Rebekah Hayward and her family were among the worst hit.…
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Is your business making this common mistake when it comes to data security?
Reports for 2020 are revealing a disturbing yet not totally unpredictable trend for cybersecurity in a post-covid world. With more than half of the American workforce still working remotely at least part of the time, businesses of all kinds remain at a…
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50-question Starter Guide for Writing a Collections RFP
The Request for Proposal (RFP) can be an essential and informative process for establishing new partnerships. Organizations of all types can benefit from this kind of formalized vetting process. They offer a means for comparing the services, philosophy, and value…
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New Bill Threatens Healthcare Revenue
Only a couple of short weeks ago, the Comprehensive Debt Collection Improvement Act (CDCIA H.R. 2547) was introduced by Representative Maxine Waters (D-CA). This bill aims to reform debt collection practices to soften the impact of the COVID-19 on consumers.…
Investment in Technology a Must for Collection Partners
COVID-19 forced businesses of all kinds to undergo a dramatic shift in operations due to the changes needed to provide safe working conditions. Most of these changes required a hard pivot away from an in-person work environment and rapid adoption…
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Get Back on Track with a Rev Cycle Tune-Up
With stimulus checks in hand and vaccinations on the rise, economists are anticipating a boost in spending that could have us back to “normal” in no time— some are even predicting better than normal. The United States saw a first-quarter growth rate…