At the end of November, the CFPB’s new rules concerning debt collection, specifically Regulation F, 12 C.F.R. part 1006, go into effect. While this rule is focused on debt collection, it also impacts any creditor that falls subject to the Fair…
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The Evolution of Collections: The Role of Technology in Consumer Relations
For a practice that has been commonplace since ancient Babylon, debt collection has come a long way in favor of the consumer. Today the industry’s previously notorious tactics have been completely transformed. Colonial America’s “writs of attachment” and “bawler-outs” attempting…
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Sneak Peek: Renewed Revenue at AZ HFMA’s Fall Conference
Professional’s Regional Development Director, Cally Christensen, is delivering a presentation on the topic of Renewed Revenue at today’s AZ HFMA Virtual Fall Conference event and we’ve got the goods in advance. Here is a sneak peek of the three key…
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Critical Access Hospitals: How Technology and Transparency Boost Revenue
Due to the nature of serving a smaller population with limited resources, Critical Access Hospitals (CAH) often function in a narrow space between operating in the green and red. This means any small advantage can become significant, which is why…
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Health Systems Struggle to Stay Afloat in the Ceaseless Waves of COVID Hospitalizations
The latest wave of COVID-19 hospitalizations has healthcare systems nationwide once again struggling to stay afloat. Many indicating they are experiencing worse operating conditions and greater numbers of COVID cases than they did at the onset of the pandemic in…
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Digital Payment Gains in 2020 Payoff in 2021
Consumers have been steadily increasing their engagement with online bill pay platforms over the last decade. In fact, surveys indicate that as far back as 2016 the scales tipped in favor of online bill pay. Despite the popularity, many industries…
New Census Data Reinforces the Need for Omnichannel Communications
The new U.S. Census data was released last week illustrating changes in populations and demographics across the nation. Among these changes were increased population density in metropolitan areas and a more accurate depiction of self-identification thanks to adjustments made to…
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November Brings Changes to the FDCPA via Regulation F
The CFPB’s new rules concerning debt collections, specifically Regulation F, 12 C.F.R. part 1006, go into effect on the 30th of November. While these rules mostly impact third-party collection partners, we thought it would be helpful to post a brief…
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The Patient Financial Experience holds the Key to Revenue for Critical Access Hospitals
Despite the federal program put in place to assist rural critical care facilities with the challenges of funding, hospitals that qualify as Critical Access are still in trouble. In the last decade, nearly 140 rural hospitals closed their doors, a…
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3 Critical Challenges for Critical Access Hospitals
Critical access hospitals fill a much-needed care gap for rural communities in America. They serve an estimated 18% of the US population. While Congress created the CAH designation to assist in the budgetary challenges of operating these critical care facilities,…
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