In the aftermath of Ferguson in 2015, the U.S. Department of Justice (DOJ) alleged, among other things, that the City’s conduct related to the imposition and enforcement of fines and fees for traffic and other municipal code violations was unconstitutional.…
Read More Compliant and Ethical Court Collections, Part One: Messaging
Within the first year of the new 501(r) regulations in place, the IRS had already revoked the not-for-profit status of a hospital. Now more than ever, not-for-profit hospitals must walk a fine line between compliance and cash flow if they…
Read More Charitable Hospitals Require Conscientious Communications
A Strategy for Better Patient Financial Engagement More than ever, patients are taking charge of their healthcare choices. By electing to further educate themselves on self- service options available, patients have become more information aware and choice oriented. Providing more self-service…
Many in billing and collections are discovering they are ill-equipped to handle the growing number of millennial consumers. The newest and largest generation of consumers doesn’t respond to traditional communication strategies; they are incredibly difficult to reach, changing jobs frequently…
Read More Preparing for the Millennial Consumer in Financial Engagement
With the popularity and convenience of mobile phones comes what may be the death of the landline. Every year more and more consumers opt to use their cell as a primary phone in lieu of maintaining an additional home phone…
Now more than ever, patients need flexibility in managing medical bills. Most people really do want to pay their bills, but they need help. Many times these costs are unexpected and they’re growing. While payment plans have been an option…
Read More Big Payoffs for Creating Payment Plans for Patients
With a revenue cycle that’s about to come revving back to life, there has never been a better time to give it that much-needed tune-up. With stimulus checks in hand and vaccinations on the rise, economists are anticipating a boost…
