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Consumer Experience

Professional’s dedication to ensuring a positive consumer experience is a big part of what sets us apart from other A/R management companies. We understand that consumer relationships are essential to the continuity of any business, so we take care to provide financial services that are respectful, convenient, and compassionate. We’ve coined this collaborative approach to account management our New Deal and the principles it outlines, of utilizing technology and science to deliver consumer-centric services, are at the core of our mission.

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Results

Professional’s collaborative approach to consumer engagement paired with a dedication to continuous improvement and ongoing investment in technology results in better than industry averages for our clients. We’re geared to high performance and because of that, we evaluate our performance against industry benchmarks (and our own) to ensure we are delivering the most value to each client while maintaining their reputation in the marketplace.

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Quality Assurance

Professional is committed to delivering quality services that exceed the expectations of our clients. We monitor the factors affecting consumers and industries we serve, as well as the regulatory environment in order to provide guidance to our clients and enhance the value of our services and technology on an ongoing basis. Professional’s clients see results that are better than industry averages thanks to our unique methodology that combines consumer-centric services with unsurpassed security, compliance, training, and accreditation.

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Customer Experience

Successful partnerships are built on trust, that’s why unparalleled transparency is a key part of our customer experience. Using cutting-edge technologies, we provide clients with unfettered access to their accounts and the ability to gain high-level performance insights through customizable reporting and a database of call recordings. Additionally, this kind of applied technology offers an easy onboarding process that eliminates common pain points so you can see results fast— all of this is backed by a dedicated Client Success team.

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Consumer Experience

Professional’s dedication to ensuring a positive consumer experience is a big part of what sets us apart from other A/R management companies. We understand that consumer relationships are essential to the continuity of any business, so we take care to provide financial services that are respectful, convenient, and compassionate. We’ve coined this collaborative approach to account management our New Deal and the principles it outlines, of utilizing technology and science to deliver consumer-centric services, are at the core of our mission.

Read More “Consumer Experience”
Results

Professional’s collaborative approach to consumer engagement paired with a dedication to continuous improvement and ongoing investment in technology results in better than industry averages for our clients. We’re geared to high performance and because of that, we evaluate our performance against industry benchmarks (and our own) to ensure we are delivering the most value to each client while maintaining their reputation in the marketplace.

Read More “Results”

Professional Services. Professional Results.

Professional’s Service Lines

Professional Credit Collections

Professional’s collection service line, Professional Credit, has been helping consumers get out of debt and take back control of their finances since 1933. Whether there are balances owed for medical bills, utilities, court fines and fees, auto loans, or other services, our services restore financial integrity to individuals facing these challenges as well as to those healthcare organizations, government entities, or financial institutions nationwide which need to continue serving our communities.

Ensource Early-Out Services

Ensource provides uncompromised account recovery services for your organization. Each program is custom-tailored to meet your organization’s needs and ensure you receive the highest recovery on your accounts without compromising patient satisfaction.

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Technology

Technology is a key part of Professional’s service offerings, from omnichannel communications and speech analytics to robust monitoring and secured online service portals. It is through continuous investment in technology that we stay a step ahead of the competition offering full transparency and better results.