Today we are excited to share a new white paper from one of our in-house behavioral science specialists, Hayden Reece. Hayden has a rich history of experience in research, data analysis, and speech analytics technology. He uses his expertise to…
Read More Making it Easier to Execute New Consumer Engagement Strategies
Medical bills are rarely anticipated. That simple reality compounded by the growing rate of patient financial responsibility due to high deductible health plans, higher premiums and the unpredictable nature of healthcare costs often results in delinquent patient accounts. However, there…
In the aftermath of the Ferguson Report, local courts face increased scrutiny when it comes to collecting fines and fees. Considering the ongoing funding crisis local governments face, this revenue still plays a critical part in operational budgets – despite the…
Read More Compliant and Ethical Court Collections, Part Four: Collection Partners
Shifts in patient financial responsibility over the last decade have altered the patient-provider relationship. Patients now act as healthcare consumers; seeking the best service for the best value. This has put new emphasis on the patient experience for its ability…
Read More The Power of Positivity: the Impact of the Patient Experience on Financial Engagement
In the aftermath of the Ferguson Report, local courts face increased scrutiny when it comes to collecting fines and fees. Considering the ongoing funding crisis local governments face, this revenue still plays a critical part in operational budgets – despite the…
Read More Compliant and Ethical Court Collections, Part Three: Payment Plans
At Professional we are dedicated to changing the face of collections by approaching patient accounts with compassion and employing innovative technologies. We operate under the premise that people really want to resolve their financial obligations; they might just need a…
Read More How we use Automation to Improve the Patient Experience
The decision to partner with a third-party to manage your past due accounts isn’t a difficult one. From FTE savings to maintaining the necessary compliance standards and technology resources that best serve consumers, a collection partner can provide numerous benefits…
In the aftermath of Ferguson, Court systems face increased scrutiny when it comes to collecting and recuperating costs from fines and fees. Considering the ongoing funding crisis local governments face, this revenue still plays a critical part in operational budgets- despite…
Read More Compliant and Ethical Court Collections, Part Two: Standardize
Healthcare organizations are discovering that positive patient engagement impacts more than just their reputation- it improves the revenue cycle. A recent survey connected a positive billing experience to a near 75% propensity to pay in full, compared to only 33% for patients…
Studies are showing impressive results for text messaging in the healthcare space. More and more patients rely upon their smartphones for business communications and internet access. This post will identify some of the ways that the utilization of text messaging is…
