Did you know patient satisfaction can drop up to 30% during the billing cycle? Considering the impact of the patient experience on patient loyalty, the financial experience is increasingly important. Join Strategic Sales Executive, Ken Sundberg, for the 6 elements…
Read More ProHacks: 6 elements of a positive patient experience
Professional is proud and honored to recognize Justin Murphy as he finalizes his year serving as the Washington Collectors Association (WCA) president. Justin, and the WCA, have positively influenced consumer collection laws to protect our clients and ensure they get…
The CFPB’s edits to the FDCPA’s Regulation F were a game-changer, and for those who were unprepared, it has impacted their client’s revenue. Compliance with these changes doesn’t have to be intimidating. Professional Credit is an industry resource for Reg…
Second placements are the practice of transferring overdue accounts that have had little to no movement from your primary collection agency to a new collection partner. While this strategy has been utilized for ages, few health providers recognize just how…
Read More Is your Revenue Cycle still Hungry? Ask for Seconds
Keeping pace with the latest technology while operating within budget constraints is a top concern for rural providers nationwide. This continues to put rural health at a disadvantage, particularly when it comes to the revenue cycle but it’s not without…
EMRs play a critical role in the revenue cycle: when optimized they can improve cash flow but when they aren’t money may be left on the table. In today’s ProHacks video, one of our top Revenue Cycle Consultants, Dawnell Buell,…
Read More ProHacks: 3 Mission Critical Improvements for your EMR
Tax season is approaching, have you given your collection partner permission to settle account balances for less than the total owed? You should – and here’s why. Analysis results have proven when people are given a financial boost, they are…
When a patient needs medical treatment, financial considerations are often the furthest thing from their mind. Understanding trends in patient billing behavior can help you to better support your patient community, ensuring their financial health while they focus on physical…
As we enter a brand new year, we reflect on the previous one, its challenges, and all we’ve accomplished as an organization, and for the benefit of our clients and their customers. The last couple of years have been complicated…
When you’ve been in business for 87 years, like we have, you develop a knack for hiring experts. Last year when Professional Credit merged with Ensource, our expert pool got even bigger allowing us to branch out in a new…
