Though statistics during the Coronavirus pandemic show a heightened demand for modern communications, such as SMS messaging or email, America’s oldest way to connect is getting renewed attention. Even despite concerns over the potential for contamination consumers are more engaged with their…
Everyone is talking about the ways in which COVID-19 is altering consumer behavior. Quarantining lifestyle has naturally pushed people to engage more with online and low contact services, not out of convenience but out of necessity. Digital engagement and alternative…
Read More Then and Now: 3 Ways COVID-19 has Transformed Engagement Behavior
Health organizations worldwide are warning that there is another dimension to the COVID-19 public health crisis that we must not ignore: the impact on mental health. Navigating the pandemic is creating a variety of symptoms from loneliness brought on by…
Read More COVID-19 Amplifies the Need for More Considerate Consumer Communications
In just a few short months the world has changed. Consumer behavior has been irreversibly altered, the perceived value of goods and services shifted, and it seems that we will never go back to “business as usual.” In these uncertain…
Read More COVID, BLM, and CX: Why listening is more important than ever
(and how they create a win-win scenario for organizations and residents) Certain business trends, which would dramatically impact the success of other service-based industries, have not always been as applicable for public utility companies— many of which have held monopolies…
Over the last two months, businesses have been forced to alter operations in response to coronavirus restrictions. Ingenuity and innovation has been the product of necessity as businesses developed a myriad of strategies to work around shelter in place orders.…
Read More Continuity = Competitive Advantage in the Coronavirus Economy
As the number of COVID-19 cases peaks across the country, many states are moving forward with plans to reopen in an attempt to stabilize local economies. Though the move is encouraged by the administration, health experts warn that diminishing social…
Read More Open or Closed, Health Systems Need Support in the Covid-19 Economy
In Oregon, where our operations center resides, you may notice many people sitting bewildered at the gas pump. That’s because recently, in an effort to promote social distancing, Oregonians have to pump their own gas for the first time since 1951. By…
Read More Coronavirus Boosts Interest and Drives Investment in Self-service Technologies
With the onset of the COVID-19 epidemic we, like many businesses, quickly mobilized to establish a remote workforce. Doing so not only allowed us to ensure the health and safety of our staff but it also meant we could prevent…
The Covid-19 pandemic has put people on edge. Social distancing, travel restrictions, and city-wide lockdown efforts are disrupting normal routines and forcing us outside of our comfort zones. Additionally, the barrage of news headlines, with new confirmed cases and information…
Read More Communicating with Consumers: Navigating Turmoil and Discovering Clear Waters
