In recent weeks, COVID-19 has forced Americans to severely alter their routines in an effort to slow the spread of the virus. Experts recommend practicing “social distancing” wherever possible. This means, maintaining a minimum distance of six feet between yourself…
Read More Coronavirus Response Illustrates New Value in Digital Engagement
After Ferguson, revenue structures of local governments became a sensitive topic due to the new scrutiny of the distribution of fines and fees. While the report has brought more attention to the way in which this revenue is collected, it has…
Read More Fines still significant revenue for local government
Professional Credit’s president, G. Scott Purcell, delivered an insightful presentation on self-pay collections and the challenges presented in a post-Covid economy at the recent HFMA Region 10 Revenue Cycle Roundup virtual event. Among the many strategies he offered for overcoming…
Read More Working Backwards: How Starting With the End in Mind Can Boost Self-Pay Collections
Current trends for government and public services illustrate how advances in technology are reshaping operations and expectations for service. Automation and connectivity appear to be an essential part of transformations across all areas of operations, from back-office tasks and data…
Read More Consumer Trends: The Push for Government to Go Digital
B2B collections are a tricky business. Strategies for commercial collections can vary considerably depending on the specific situation and the particular relationship with the client who owes the debt. In some scenarios, overdue balances can cause rifts in essential business…
Read More Commercial Collections requires Courtesy and Caution
Seeking medical treatment can be a stressful event. With health concerns at the forefront of their minds, patients can often move the financial considerations for care to the back. This can impact a patient negatively in a variety of ways;…
Read More 5 Ways to Empower Patients to Take Charge of Their Financial Health
Of all the industries retail has been consistently ahead of the game when it comes to online self-service and utilizing analytics to capitalize on consumer behavior. Now that online engagement has become an essential part of any service offering, strategies…
The old adage “you catch more flies with honey than vinegar” seems to ring true for recovery rates. New interest in the consumer experience has led the way for a variety of studies that indicate positivity in consumer interactions can have a…
Read More Extending Empathy: 3 ways to create a superior consumer experience in collections
At the beginning of this new decade, we look back at three major areas of technological advancement which have shaped consumer communications and the way we conduct business. Smartphones Though the first smartphone was born in the ’90s, these devices…
Today’s patient has become a healthcare consumer. Rising out of pocket costs, premiums, and deductibles drive patient communities to shop around for the best value for treatment. This makes reputation and patient loyalty increasingly important if a healthcare organization is…
Read More Creating Transparency throughout the Patient Journey
