Why omnichannel communication is the key to revenue in 2021 and beyond Many health systems had no choice but to pursue a digital strategy due to new restrictions and health risks associated with COVID-19, and they weren’t alone; last year 53% of…
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Professional Credit’s HFMA Peer Review Key Findings Show Stunning Improvements
In 2019, for the fourth consecutive year, Professional Credit earned the Peer Reviewed designation from the Healthcare Financial Management Association (HFMA). The Peer Reviewed designation is given to a small number of health business solutions each year that have been…
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Professional Credit President Provides 5 Keys for Self-pay Collections in Today’s Economic Climate
Professional Credit president and president of ACA International, Scott Purcell offered insights into self-pay collections in a recent Oregon HFMA podcast. In his discussion, he addressed the new challenges for collecting from attitudes about healthcare costs to operational challenges that have…
3 Strategies Healthcare Can Borrow from Retailers
Many health systems understand that they are lagging behind in terms of adopting new technology –particularly when it comes to self-service options and tools which provide a higher level of convenience to patients. Considering the ongoing shift in patient attitudes…
Digital Payments are not the Future
Society as a whole has been migrating to digital over the last ten years, from the way we watch television to how we shop and pay bills. The pandemic did not highlight this move— it exacerbated it. Now, perhaps with…
Utilities: Strategies for recovering the billions owed due to COVID
Moratoria preventing utility shut-offs for Americans impacted by COVID-19 are expiring Nationwide. The deferred payments were critical for many to stay afloat in the months since the onset of the virus, but many Americans are in no better a place…
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Four Key Strategies for Recovering Revenue in a Tight Economy
According to a new survey, over 40% of health systems are reporting increases in bad debt, self-pay, and uncompensated care since the onset of COVID-19. In a recent podcast from Oregon HFMA, Scott Purcell, Professional Credit President and President of ACA International,…
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Online Payments for Patients are a Must
Six months into the pandemic, it’s no news that COVID-19 has shaken up the revenue cycle. With health systems playing such a critical role at this time, it’s never been more important to recover payments and focus on continuity. Though…
HFMA’s New Recommended Consent Language for Patient Communications
HFMA joined with ACA International to develop a task force to establish comprehensive guidelines for the fair resolution of patient medical debt. The report they developed, released last week, touches on best practices for each step of the patient journey,…
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Virtual Meeting Etiquette: Things to know and no-no’s before you go
Social distancing has made virtual meetings the new norm. Now business professionals across the nation, regardless of industry, find themselves having to regularly navigate the idiosyncrasies of platforms like Zoom, Go-To, and Google Meet. But as viral videos like “Poor…
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