Health systems often overlook the most essential staff to the revenue cycle – and it costs them. Front-end Patient Access Staff are the first step in the revenue cycle and arguably the most critical. These team members, who typically are…
Read More Patient Access: The Most Essential Staff to the Revenue Cycle
Early this month the Supreme Court provided clarification regarding the parameters for the Telephone Consumer Protection Act (TCPA) in a unanimous ruling. This new interpretation rejects previous definitions of an automatic telephone dialing system (auto-dialer) and narrows the scope of…
Read More Supreme Court Ruling on Auto Dialers is a Win for Collections
Our data science team recently analyzed nearly a million accounts to determine the true impact of our online portal technology. While the study revealed a variety of factors impacted by engagement with digital payments, the data also illustrated how these…
We asked our top Revenue Cycle Consultant, Dawnell Buell, what the most common issues she encountered in the field concerning the use of EMR systems. Today we want to share what she said were the most common and critical to…
Earlier this month Congress passed The American Rescue Plan Act of 2021, a COVID-19 stimulus package that President Biden later signed into law. The $1.9 trillion dollar package expands portions of the CARES Act, the stimulus bill passed in March…
Read More 3 Ways the American Rescue Plan Impacts Healthcare Revenue
Medical care isn’t always planned. Considering the cost of significant procedures or emergency treatment, and the high deductible plans and out of pocket cost that are a reality for many Americans, many patients simply cannot afford to pay in full…
Read More Payment Plan Management: When your EMR is not Enough
Today, nearly everything about collections is digitized: from following a consumer’s digital footprint to account management and even consumer communications. That means now more than ever when choosing a collection partner, little is more important than data security. A breach…
Read More SOC 2 TYPE II: A Must-have Audit for Collection Partners
Last month Professional Credit’s data science team released a study that illustrated the value of individual consumer data points. The study showed how obtaining additional consumer demographic data, such as a date-of-birth, address, or email, translates directly to dollar amounts…
Read More Try Professional Credit’s NEW Opportunity Cost Tool
Why omnichannel communication is the key to revenue in 2021 and beyond Many health systems had no choice but to pursue a digital strategy due to new restrictions and health risks associated with COVID-19, and they weren’t alone; last year 53% of…
In 2019, for the fourth consecutive year, Professional Credit earned the Peer Reviewed designation from the Healthcare Financial Management Association (HFMA). The Peer Reviewed designation is given to a small number of health business solutions each year that have been…
Read More Professional Credit’s HFMA Peer Review Key Findings Show Stunning Improvements
