Professional Credit’s mission to positively transform the account receivable industry improves the consumer and client experience through the application of cutting-edge technology and a focus on treating people with dignity and respect. We apply cutting-edge technology for our consumers’ and…
Did you know that consumer satisfaction and recovery rates are linked? Studies have shown that simply extending empathy has the power to nearly double collection rates. Join Professional's Vice President of Sales, Lisa Kirk, for the 3 ways to apply…
Read More ProHacks: 3 Ways to Apply Empathy for a Better Consumer Experience
Learn more about Client Tools and how Professional's use of technology increases your recovery.
Professional is proud and honored to recognize Justin Murphy as he finalizes his year serving as the Washington Collectors Association (WCA) president. Justin, and the WCA, have positively influenced consumer collection laws to protect our clients and ensure they get…
Second placements are the practice of transferring overdue accounts that have had little to no movement from your primary collection agency to a new collection partner. While this strategy has been utilized for ages, few health providers recognize just how…
Read More Is your Revenue Cycle still Hungry? Ask for Seconds
Tax season is approaching, have you given your collection partner permission to settle account balances for less than the total owed? You should – and here’s why. Analysis results have proven when people are given a financial boost, they are…
In consideration of the economic impact that the pandemic has had on citizens, many state and local governments have chosen to remove penalties for non-payment and pause collection activities for court fines, traffic tickets, and other revenue-generating fees until 2022.…
Read More A Simple Solution to Fast Revenue Recovery for State and Local Governments
Early this month the Supreme Court provided clarification regarding the parameters for the Telephone Consumer Protection Act (TCPA) in a unanimous ruling. This new interpretation rejects previous definitions of an automatic telephone dialing system (auto-dialer) and narrows the scope of…
Read More Supreme Court Ruling on Auto Dialers is a Win for Collections
(and how they create a win-win scenario for organizations and residents) Certain business trends, which would dramatically impact the success of other service-based industries, have not always been as applicable for public utility companies— many of which have held monopolies…
After Ferguson, revenue structures of local governments became a sensitive topic due to the new scrutiny of the distribution of fines and fees. While the report has brought more attention to the way in which this revenue is collected, it has…
Read More Fines still significant revenue for local government
