The modern patient wants modern tools. Recent research indicates the push for digital engagement technology has risen to the top of patient demands. Today we are going to present some of the most stunning statistics that illustrate just how important…
Read More Statistics Show Patient Push for Digital Engagement
To ensure effective and positive engagement with your customer or patient throughout their journey, it is important to gather as much contact information as possible in the initial interactions. The practice of collecting this information not only works to improve…
Read More Effective Consumer Engagement begins with Data Collection
Today we are excited to share a new white paper from one of our in-house behavioral science specialists, Hayden Reece. Hayden has a rich history of experience in research, data analysis, and speech analytics technology. He uses his expertise to…
Read More Making it Easier to Execute New Consumer Engagement Strategies
Medical bills are rarely anticipated. That simple reality compounded by the growing rate of patient financial responsibility due to high deductible health plans, higher premiums and the unpredictable nature of healthcare costs often results in delinquent patient accounts. However, there…
Studies are showing impressive results for text messaging in the healthcare space. More and more patients rely upon their smartphones for business communications and internet access. This post will identify some of the ways that the utilization of text messaging is…
With the popularity and convenience of mobile phones comes what may be the death of the landline. Every year more and more consumers opt to use their cell as a primary phone in lieu of maintaining an additional home phone…
Now more than ever, patients need flexibility in managing medical bills. Most people really do want to pay their bills, but they need help. Many times these costs are unexpected and they’re growing. While payment plans have been an option…
Read More Big Payoffs for Creating Payment Plans for Patients
