Professional Credit president and president of ACA International, Scott Purcell offered insights into self-pay collections in a recent Oregon HFMA podcast. In his discussion, he addressed the new challenges for collecting from attitudes about healthcare costs to operational challenges that have…
Many health systems understand that they are lagging behind in terms of adopting new technology –particularly when it comes to self-service options and tools which provide a higher level of convenience to patients. Considering the ongoing shift in patient attitudes…
Society as a whole has been migrating to digital over the last ten years, from the way we watch television to how we shop and pay bills. The pandemic did not highlight this move— it exacerbated it. Now, perhaps with…
Moratoria preventing utility shut-offs for Americans impacted by COVID-19 are expiring Nationwide. The deferred payments were critical for many to stay afloat in the months since the onset of the virus, but many Americans are in no better a place…
Read More Utilities: Strategies for recovering the billions owed due to COVID
According to a new survey, over 40% of health systems are reporting increases in bad debt, self-pay, and uncompensated care since the onset of COVID-19. In a recent podcast from Oregon HFMA, Scott Purcell, Professional Credit President and President of ACA International,…
Read More Four Key Strategies for Recovering Revenue in a Tight Economy
Six months into the pandemic, it’s no news that COVID-19 has shaken up the revenue cycle. With health systems playing such a critical role at this time, it’s never been more important to recover payments and focus on continuity. Though…
HFMA joined with ACA International to develop a task force to establish comprehensive guidelines for the fair resolution of patient medical debt. The report they developed, released last week, touches on best practices for each step of the patient journey,…
Read More HFMA’s New Recommended Consent Language for Patient Communications
Social distancing has made virtual meetings the new norm. Now business professionals across the nation, regardless of industry, find themselves having to regularly navigate the idiosyncrasies of platforms like Zoom, Go-To, and Google Meet. But as viral videos like “Poor…
Read More Virtual Meeting Etiquette: Things to know and no-no’s before you go
Though statistics during the Coronavirus pandemic show a heightened demand for modern communications, such as SMS messaging or email, America’s oldest way to connect is getting renewed attention. Even despite concerns over the potential for contamination consumers are more engaged with their…
Everyone is talking about the ways in which COVID-19 is altering consumer behavior. Quarantining lifestyle has naturally pushed people to engage more with online and low contact services, not out of convenience but out of necessity. Digital engagement and alternative…
Read More Then and Now: 3 Ways COVID-19 has Transformed Engagement Behavior
