A recent poll by the Pew Research Center shows public trust in the government remains near historic lows. The erosion of public trust can have a ripple effect impacting all levels of operation from legislation to funding. That’s why now, more than…
Read More Transparency Especially Important for the Government Sector
The patient experience extends beyond discharge. In fact, studies have shown that patient satisfaction can drop up to 30% during the billing process. Considering the impact of the patient experience on patient loyalty, the financial experience is increasingly important. Today we identify…
Read More 6 Elements of a Positive Patient Financial Experience
The FDCPA regulates “cruel or deceptive” collection practices. These regulations explicitly prohibit any behaviors that could be construed as intimidating, including misrepresentation and false threats of legal action as well as abusive language and aggressive tone. We put our agents…
Read More FDCPA Compliance, Technology Tools, and the Consumer Experience
Between the rise in patient financial responsibility and a growing millennial demographic, patients are expecting more from their providers: seeking out value, care alternatives, and self-service tools. This pivot in patient behavior has forced a shift in the way healthcare…
The modern patient wants modern tools. Recent research indicates the push for digital engagement technology has risen to the top of patient demands. Today we are going to present some of the most stunning statistics that illustrate just how important…
Read More Statistics Show Patient Push for Digital Engagement
The patient experience is essential to the success of healthcare organizations. It affects reputation, patient loyalty, and even propensity to pay. Maintaining a healthy revenue cycle means providing quality services to patients. In today’s post, we are going to identify…
Read More 10 Keys to a Superior Patient Financial Experience
We hear more and more about the concern for improving the consumer experience in the accounts receivable space. Positive experiences inevitably lead to a boost in reputation for our clients as well as greater financial results. We’ve known this for…
To ensure effective and positive engagement with your customer or patient throughout their journey, it is important to gather as much contact information as possible in the initial interactions. The practice of collecting this information not only works to improve…
Read More Effective Consumer Engagement begins with Data Collection
Studies show that hospital revenue from patient financial responsibility is up 88%– a trend that appears to be steadily rising as out-of-pocket costs are also increasing at a rate of 12% annually. This increase in patient financial responsibility has subsequently led to an…
Read More Time to Heal: Secondary Placements Prove Beneficial for Patients and Providers
Today we are excited to share a new white paper from one of our in-house behavioral science specialists, Hayden Reece. Hayden has a rich history of experience in research, data analysis, and speech analytics technology. He uses his expertise to…
Read More Making it Easier to Execute New Consumer Engagement Strategies
