Launched in 2017, Professional’s New Deal philosophy is an empathetic approach to collections that establishes a collaborative, respectful relationship with consumers through the development of a personalized plan for resolving their financial obligations. This proven strategy not only achieves greater financial recovery over time, but it also preserves our clients’ reputations and promotes long-term positive consumer relations.
A key component of our New Deal philosophy is an emphasis on empathy and the assumption that consumers want to pay their bills but sometimes circumstances arise that make it difficult. Approaching consumer accounts this way removes the negativity from interactions and creates a team mentality; instead of being aggressive, demanding, or shaming consumers about failing to meet their financial obligations, our agents act as advocates for what is best for their financial circumstances without judgment. This “work together” approach minimizes the stress of managing their account and creates a pleasant environment for negotiation and resolution— resulting in a superior consumer experience.
The New Deal is just one way our service lines are transforming the A/R space— a positive consumer-centric approach to engagement backed by cutting-edge technology.