Professional’s collection service line, Professional Credit, has been helping consumers get out of debt and take back control of their finances since 1933. Whether there are balances owed for medical bills, utilities, court fines and fees, auto loans, or other services, our services restore financial integrity to individuals facing these challenges as well as to those healthcare organizations, government entities, or financial institutions nationwide which need to continue serving our communities.
Fast, Simple Onboarding
We make the onboarding process as simple as possible. Accounts are uploaded and collecting begins right away.
• Knowledgeable staff located strategically to support our clients
• Simple data transfer, regardless of file type
• Easy access to representatives via phone, fax, email, and chat
• Scanned information for your storage and easy access
Full Transparency
Professional’s clients experience full transparency through our advanced technology. Every call is recorded, audited, and available to forward securely to you upon request. Secure, transparent, real-time access and reporting provide answers when you need them. Customizable reporting is available on all account activity.
Dedicated Client Success Team
Nothing is more important to us than providing comprehensive, timely service to our clients. Our knowledgeable, responsive Client Success Team helps you analyze progress and improve the performance of your accounts.
• Regularly scheduled consultations for review of system and client needs to ensure that challenges are quickly addressed.
• Client Score Card highlights areas of success and those that need attention for improvement.
Professional Credit’s Client Success Team was voted #1 in customer service the past 12 years by the Oregon Department of Revenue.
A Better Consumer Experience
We care a lot about how our teams interact with consumers. We want every conversation to be as positive and productive as possible. That’s why we have a behavior and decision science team that looks at data trends to ensure that we are contacting the right individuals at the right times and in the right ways. The result is optimal recovery and a more pleasant experience for the patient – and, of course, a positive outcome for our clients.
Positive Approach
Collaborative approach results in effective connections with members, evidenced by low complaint rate:
• 99.99% complaint-free. That’s one per 17,000 contacts!
• A+ rating from BBB
• Multiple payment options, including a mobile app, a mobile-friendly portal and direct contact with our staff.
• The use of science and analytics helps ensure that every patient we call is the right patient, contacted at the right time, and in the right manner.
• HFMA Peer-Reviewed
* HFMA staff and volunteers determined that these healthcare business solutions have met specific criteria developed under the HFMA Peer Review process. HFMA does not endorse or guarantee the use of these healthcare business solutions or that any results will be obtained.
Learn more about our New Deal philosophy.
Omnichannel Engagement
The collection industry is changing along with consumer communication preferences. Professional has expanded the options we offer consumers to connect with us and make payments as part of an aggressive mobile and digital strategy. Many people don’t want to talk to anyone on the phone anymore and a majority of Americans don’t even have a landline so we are offering a variety of self-service options and ways to make it easier for consumers to access their accounts online.
Learn more about Professional’s Omnichannel Engagement strategy.
Backed by Science and Analytics
The use of speech analytics software allows calls to be flagged and supervisors to be alerted when certain words are used, or a tone or volume is noted in the call, resulting in timely resolution of challenging calls.
• Workflow is prioritized for collectors to achieve greatest recovery.
• Call auditing and call recording provides the opportunity to understand context and behaviors to enhance performance and stay compliant.
• Lean approach to continuous improvement enhances daily interactions for employees, consumers, and our clients.
• Robust monitoring tools ensure that we’re contacting patients at the optimal time for successful engagement to resolve the balance.
• Nightly reviews and monitoring of accounts ensure accurate consumer financial information, resulting in fewer misplaced calls or letters sent to incorrect addresses.
• Skip-tracing and asset searches help identify which accounts have the resources for payment.
Learn more about Professional’s technology.
Better Results
We deliver outstanding financial results to clients. Clients experience higher recovery rates than the industry average. Our collaborative approach to engagement not only improves recovery rates, it leads to consumer loyalty.
5% to 10% increase in return on standard collection practices
(when complete data elements are provided)
Schedule a consultation today.