Professional’s omnichannel communication approach not only results in more effective contact attempts it also creates a better consumer experience by honoring their preferences and providing the convenience of self-service options. Professional’s services reach consumer populations through channels as diverse as they are. Consumers can choose to engage via traditional calls, IVR, direct mail, text messaging, email, or live chat. With an omnichannel strategy we can better accommodate the modern consumer and in turn better serve our clients.
Our online self-service consumer portal and mobile optimized website provides 24-7 account access where consumers can make payments and get agent assistance when it’s most convenient for them. This user-friendly platform simplifies the billing experience by displaying bills and account charges in ways easy to understand. Consumers can also create a personalized experience: setting their preference for contact, updating information, and request assistance.