Advice and insight on implementing speech analytics from an ACA International member who has been there.
Professional Credit’s President, Scott Purcell, is featured in the January issue of Collector Magazine to bring light to the industry’s changing landscape. For him, ethical and efficient collections practices are largely impacted by recent advances in Speech Analytics technologies. The invaluable insights gained through the ability to evaluate each interaction a collector has with a consumer allows Scott and his compliance team to more effectively monitor the quality of the consumers’ experience with the company.
Click on the following link to read the article: Evolving Compliance Strategies in Light of Advancing Voice Technologies