The Request for Proposal (RFP) can be an essential and informative process for establishing new partnerships. Organizations of all types can benefit from this kind of formalized vetting process. They offer a means for comparing the services, philosophy, and value…
Read More 50-question Starter Guide for Writing a Collections RFP
COVID-19 forced businesses of all kinds to undergo a dramatic shift in operations due to the changes needed to provide safe working conditions. Most of these changes required a hard pivot away from an in-person work environment and rapid adoption…
Read More Investment in Technology a Must for Collection Partners
According to a new survey, over 40% of health systems are reporting increases in bad debt, self-pay, and uncompensated care since the onset of COVID-19. In a recent podcast from Oregon HFMA, Scott Purcell, Professional Credit President and President of ACA International,…
Read More Four Key Strategies for Recovering Revenue in a Tight Economy
The decision to partner with a third-party to manage your past due accounts isn’t a difficult one. From FTE savings to maintaining the necessary compliance standards and technology resources that best serve consumers, a collection partner can provide numerous benefits…
Within the first year of the new 501(r) regulations in place, the IRS had already revoked the not-for-profit status of a hospital. Now more than ever, not-for-profit hospitals must walk a fine line between compliance and cash flow if they…
Read More Charitable Hospitals Require Conscientious Communications
A Strategy for Better Patient Financial Engagement More than ever, patients are taking charge of their healthcare choices. By electing to further educate themselves on self- service options available, patients have become more information aware and choice oriented. Providing more self-service…
Many in billing and collections are discovering they are ill-equipped to handle the growing number of millennial consumers. The newest and largest generation of consumers doesn’t respond to traditional communication strategies; they are incredibly difficult to reach, changing jobs frequently…
Read More Preparing for the Millennial Consumer in Financial Engagement
With a revenue cycle that’s about to come revving back to life, there has never been a better time to give it that much-needed tune-up. With stimulus checks in hand and vaccinations on the rise, economists are anticipating a boost…
