COVID-19 forced businesses of all kinds to undergo a dramatic shift in operations due to the changes needed to provide safe working conditions. Most of these changes required a hard pivot away from an in-person work environment and rapid adoption…
Read More Investment in Technology a Must for Collection Partners
According to a new survey, over 40% of health systems are reporting increases in bad debt, self-pay, and uncompensated care since the onset of COVID-19. In a recent podcast from Oregon HFMA, Scott Purcell, Professional Credit President and President of ACA International,…
Read More Four Key Strategies for Recovering Revenue in a Tight Economy
The decision to partner with a third-party to manage your past due accounts isn’t a difficult one. From FTE savings to maintaining the necessary compliance standards and technology resources that best serve consumers, a collection partner can provide numerous benefits…
Within the first year of the new 501(r) regulations in place, the IRS had already revoked the not-for-profit status of a hospital. Now more than ever, not-for-profit hospitals must walk a fine line between compliance and cash flow if they…
Read More Charitable Hospitals Require Conscientious Communications
A Strategy for Better Patient Financial Engagement More than ever, patients are taking charge of their healthcare choices. By electing to further educate themselves on self- service options available, patients have become more information aware and choice oriented. Providing more self-service…
Many in billing and collections are discovering they are ill-equipped to handle the growing number of millennial consumers. The newest and largest generation of consumers doesn’t respond to traditional communication strategies; they are incredibly difficult to reach, changing jobs frequently…
Read More Preparing for the Millennial Consumer in Financial Engagement
With a revenue cycle that’s about to come revving back to life, there has never been a better time to give it that much-needed tune-up. With stimulus checks in hand and vaccinations on the rise, economists are anticipating a boost…
