The FDCPA regulates “cruel or deceptive” collection practices. These regulations explicitly prohibit any behaviors that could be construed as intimidating, including misrepresentation and false threats of legal action as well as abusive language and aggressive tone. We put our agents…
Read More FDCPA Compliance, Technology Tools, and the Consumer Experience
The modern patient wants modern tools. Recent research indicates the push for digital engagement technology has risen to the top of patient demands. Today we are going to present some of the most stunning statistics that illustrate just how important…
Read More Statistics Show Patient Push for Digital Engagement
At Professional we are dedicated to changing the face of collections by approaching patient accounts with compassion and employing innovative technologies. We operate under the premise that people really want to resolve their financial obligations; they might just need a…
Read More How we use Automation to Improve the Patient Experience
