Today, nearly everything about collections is digitized: from following a consumer’s digital footprint to account management and even consumer communications. That means now more than ever when choosing a collection partner, little is more important than data security. A breach…
Read More SOC 2 TYPE II: A Must-have Audit for Collection Partners
Last month Professional Credit’s data science team released a study that illustrated the value of individual consumer data points. The study showed how obtaining additional consumer demographic data, such as a date-of-birth, address, or email, translates directly to dollar amounts…
Read More Try Professional Credit’s NEW Opportunity Cost Tool
Society as a whole has been migrating to digital over the last ten years, from the way we watch television to how we shop and pay bills. The pandemic did not highlight this move— it exacerbated it. Now, perhaps with…
In just a few short months the world has changed. Consumer behavior has been irreversibly altered, the perceived value of goods and services shifted, and it seems that we will never go back to “business as usual.” In these uncertain…
Read More COVID, BLM, and CX: Why listening is more important than ever
Over the last two months, businesses have been forced to alter operations in response to coronavirus restrictions. Ingenuity and innovation has been the product of necessity as businesses developed a myriad of strategies to work around shelter in place orders.…
Read More Continuity = Competitive Advantage in the Coronavirus Economy
In Oregon, where our operations center resides, you may notice many people sitting bewildered at the gas pump. That’s because recently, in an effort to promote social distancing, Oregonians have to pump their own gas for the first time since 1951. By…
Read More Coronavirus Boosts Interest and Drives Investment in Self-service Technologies
With the onset of the COVID-19 epidemic we, like many businesses, quickly mobilized to establish a remote workforce. Doing so not only allowed us to ensure the health and safety of our staff but it also meant we could prevent…
Current trends for government and public services illustrate how advances in technology are reshaping operations and expectations for service. Automation and connectivity appear to be an essential part of transformations across all areas of operations, from back-office tasks and data…
Read More Consumer Trends: The Push for Government to Go Digital
Of all the industries retail has been consistently ahead of the game when it comes to online self-service and utilizing analytics to capitalize on consumer behavior. Now that online engagement has become an essential part of any service offering, strategies…
At the beginning of this new decade, we look back at three major areas of technological advancement which have shaped consumer communications and the way we conduct business. Smartphones Though the first smartphone was born in the ’90s, these devices…
