The old adage “you catch more flies with honey than vinegar” seems to ring true for recovery rates. New interest in the consumer experience has led the way for a variety of studies that indicate positivity in consumer interactions can have a…
Read More Extending Empathy: 3 ways to create a superior consumer experience in collections
The patient experience extends beyond discharge. In fact, studies have shown that patient satisfaction can drop up to 30% during the billing process. Considering the impact of the patient experience on patient loyalty, the financial experience is increasingly important. Today we identify…
Read More 6 Elements of a Positive Patient Financial Experience
The patient experience is essential to the success of healthcare organizations. It affects reputation, patient loyalty, and even propensity to pay. Maintaining a healthy revenue cycle means providing quality services to patients. In today’s post, we are going to identify…
Read More 10 Keys to a Superior Patient Financial Experience
We hear more and more about the concern for improving the consumer experience in the accounts receivable space. Positive experiences inevitably lead to a boost in reputation for our clients as well as greater financial results. We’ve known this for…
Shifts in patient financial responsibility over the last decade have altered the patient-provider relationship. Patients now act as healthcare consumers; seeking the best service for the best value. This has put new emphasis on the patient experience for its ability…
Read More The Power of Positivity: the Impact of the Patient Experience on Financial Engagement
Healthcare organizations are discovering that positive patient engagement impacts more than just their reputation- it improves the revenue cycle. A recent survey connected a positive billing experience to a near 75% propensity to pay in full, compared to only 33% for patients…
Now more than ever, patients need flexibility in managing medical bills. Most people really do want to pay their bills, but they need help. Many times these costs are unexpected and they’re growing. While payment plans have been an option…
Read More Big Payoffs for Creating Payment Plans for Patients
