Our data science team recently analyzed nearly a million accounts to determine the true impact of our online portal technology. While the study revealed a variety of factors impacted by engagement with digital payments, the data also illustrated how these…
The peak-end rule is a cognitive bias that explains how we process experiences and store memories of events. Based on a 1993 study by Daniel Kahneman, the peak-end rule determined that regardless of the overall experience, or rather the average…
Our data science team recently analyzed nearly a million accounts to determine the true impact of our online portal technology. While the study revealed a variety of factors impacted by engagement with digital payments, the data also illustrated how these…
Read More The Unforeseen Impact of Digital Engagement on Payment Plan Continuity
Our data science team recently analyzed nearly a million accounts to determine the true impact of our online portal technology. While the study revealed a variety of factors impacted by engagement with digital payments, the data also illustrated how these…
Society as a whole has been migrating to digital over the last ten years, from the way we watch television to how we shop and pay bills. The pandemic did not highlight this move— it exacerbated it. Now, perhaps with…
Social distancing has made virtual meetings the new norm. Now business professionals across the nation, regardless of industry, find themselves having to regularly navigate the idiosyncrasies of platforms like Zoom, Go-To, and Google Meet. But as viral videos like “Poor…
Read More Virtual Meeting Etiquette: Things to know and no-no’s before you go
Though statistics during the Coronavirus pandemic show a heightened demand for modern communications, such as SMS messaging or email, America’s oldest way to connect is getting renewed attention. Even despite concerns over the potential for contamination consumers are more engaged with their…
Everyone is talking about the ways in which COVID-19 is altering consumer behavior. Quarantining lifestyle has naturally pushed people to engage more with online and low contact services, not out of convenience but out of necessity. Digital engagement and alternative…
Read More Then and Now: 3 Ways COVID-19 has Transformed Engagement Behavior
In Oregon, where our operations center resides, you may notice many people sitting bewildered at the gas pump. That’s because recently, in an effort to promote social distancing, Oregonians have to pump their own gas for the first time since 1951. By…
Read More Coronavirus Boosts Interest and Drives Investment in Self-service Technologies
In recent weeks, COVID-19 has forced Americans to severely alter their routines in an effort to slow the spread of the virus. Experts recommend practicing “social distancing” wherever possible. This means, maintaining a minimum distance of six feet between yourself…
Read More Coronavirus Response Illustrates New Value in Digital Engagement
