August 24, 2022
Times continue to change and challenge even the healthiest businesses, but one constant remains the same. That constant is Professional Credit’s commitment to making the collection and recovery process on past due balances easier for consumers, easier for clients and a better value for all.
Easier for Consumers:
Professional is known for its exceptionally kind interactions with consumers which produces positive results. Tethered with Professional’s caring approach is our adoption of technology solutions that continue to exceed the industry averages. Recent enhancements to Professional’s mobile apps and online portals have further streamlined the ease of resolving account concerns and have increased the effortlessness of paying on past due balances. But we are not done! Professional will soon be adding new solutions to our omnichannel solutions to further perfect the engagement with your clients/patients while giving them options to easily engage and pay. So, stay tuned for some important updates coming soon.
Easier for Clients:
Professional continues to be one of the most transparent and technologically advanced agencies in the industry. Through Professional’s proprietary client portal, called Client Tools, our clients enjoy easy access to real-time account information and activity, easy reporting, and secure communication. In the past year, we have added phone calls to Client Tools so that clients can listen to interactions specific to their accounts. We have also improved the Client Tools Dashboard which gives an exciting overview of activity with your accounts. And Professional is still pushing to make it easier for all clients. We have some great enhancements coming to Client Tools in 2023.
Better Value:
Professional continues to maintain a 99% complaint-free interaction with your consumers/patients. This means that Professional’s clients can work on what is most important to them and know that we are protecting their image in the communities that they serve. Additionally, at the beginning of 2022, Professional Credit introduced the Symmetry Program which is allowing us to identify and work on the accounts that will have the greatest return for clients. This program is in full effect at Professional and we are seeing exciting traction with this program. As part of life, economic disruptions will continue to happen. However, Professional’s Symmetry Program is allowing us to maximize recovery for our clients even when these disruptions occur.
Our commitment to our clients has never been stronger. We are grateful for the trust that is placed in us and work every day to maintain it. Thank you for your continued feedback that helps us perfect the work we are doing and please keep it coming.
Jeff Johnson
Chief Client Officer
Professional Credit