Recognizing that our rural provider partners face specific revenue cycle challenges, unique to each community, we put together a strategic program to address the challenges they face. We call this our “Turnkey Solution” – a comprehensive package that offers all the elements needed for a superior patient collection experience, from early-out self-pay and collections services to modern engagement technologies, with the convenience of a one-vendor relationship. We are excited to share our most recent case study, which illustrates how effective our solution can be for rural healthcare providers and critical access hospitals.
The Challenge
In order to maximize revenue, providers require modern patient engagement technologies and a multi-payment channel approach yet implementing these solutions in-house can be costly. Steele Memorial Medical Center (SMMC), located in rural Idaho, has been ranked one of the country’s top 20 rural facilities by the NRHA. With a growing patient base and new guidelines for compliance created by the recent implementation of the Idaho Patient Act, SMMC need more than payment solutions, they needed a financial partner that could deliver comprehensive revenue cycle support.
The Results
Professional’s consultants provided a revenue cycle evaluation that assisted SMMC in identifying ways to optimize their existing processes. By implementing Professional’s Turnkey Solution, SMMC could streamline the patient financial experience and free up in-house staff at the same time. The new patient engagement technologies and an omnichannel approach bolstered patient payment activity—
Resulting in a more than 400% increase in patient collections under 7 months.
Read the full case study here.
Contact Professional for more information on our Turnkey Solution for rural providers.