The modern patient wants modern tools. Recent research indicates the push for digital engagement technology has risen to the top of patient demands. Today we are going to present some of the most stunning statistics that illustrate just how important it is for healthcare organizations to have a strong digital strategy.
78% of patients say the digital experience in healthcare needs improvement.
68% of patients are more likely to choose providers that offer online scheduling.
57% of patients expect their providers to send text, voice, or email reminders.
69% of patients say they are more likely to choose a provider they can communicate with via email.
83% of patients stated that for their next healthcare needs they will seek providers that offer these four fundamental technologies: digital scheduling, online payment options, portal and engagement capabilities, and results reporting tools.
71% of millennials (who are now the largest U.S. population group) want their providers to use a mobile app.
88% of patients would like providers to send automated communications.
75% say digital payments for healthcare services is lacking.
And perhaps the most shocking…
90% of patients no longer feel obligated to stay with healthcare providers that don’t deliver an overall satisfactory digital experience yet only 9% of providers reported the ability to offer digital demands such as online scheduling, pricing, or access tools.
Healthcare systems that fall behind the digital curve are missing out on revenue and failing to establish patient loyalty due to diminished satisfaction. Professional Credit offers patients a variety of digital engagement tools which help providers meet modern demands for account management. From omni-channel communication to our online patient portal and mobile optimized website, we give patients the tools and technology they demand.
Learn more about our digital strategy here.