Let Ensource Handle the Details
Schedule a demo and see how our services can free up your team to focus on higher-value tasks.

Managing patient accounts while ensuring timely follow-up is critical for maintaining cash flow and operational efficiency. Ensource provides a comprehensive suite of first-party outreach services designed to support your revenue cycle and improve patient engagement, including:

Ancillary Services: Whether it’s legacy A/R work-down, mail return management, probate follow-up, or acting as an overflow call center, Ensource supports your team where and when you need it.

Patient Service Center: Ensource handles patient communications, including inbound and outbound calls, insurance verification, and financial assistance screening. Our omnichannel communication tools, such as text messages, email, and secure chat, allow patients to engage on their terms, while your team can stay focused on higher-priority tasks.

Payment Plan Monitoring: As patients face increasing out-of-pocket healthcare costs, offering flexible payment plans is essential. Ensource manages the setup and ongoing monitoring of these plans, ensuring consistency in payments while reducing the administrative load on your team.

Insurance Triage: Ensource works directly with commercial and government payers to follow up on unpaid claims, prioritizing accounts based on age and balance. Our goal is to expedite payments and maintain a steady cash flow for your organization.

Why Choose Ensource?

Tailored to Your Needs: We don’t believe in one-size-fits-all solutions. Each program is customized to meet the unique needs of your healthcare organization.

Increase Cash Flow: By speeding up claim resolutions and maintaining consistent payment plans, we ensure your revenue stream remains steady.

Reduce Administrative Burden: Let your team focus on high-value tasks while we handle patient outreach and follow-ups.

Enhance Patient Engagement: Our multi-channel communication tools make it easier for patients to interact with you on their terms, leading to a better overall experience.

Ready to Improve Your Revenue Cycle?

Ensource is here to support your team with tailored solutions that streamline accounts receivable management, increase cash flow, and improve patient satisfaction. Let us help you focus on what matters most: delivering high-quality care.

The post Ensource_Services appeared first on Professional.

With the 2024 tax season on the horizon, it’s a pivotal time for businesses to reconsider their approach to outstanding debts. Professional Credit stands at the forefront, guiding our clients through a proven method that turns tax season into a period of significant financial recovery.

Why Now is the Time for a Settlement Strategy 

During tax season, many Americans find themselves with additional funds, partly thanks to state rebates like those from Oregon, which has announced one of the largest tax season kickers. Historical data and behavioral analysis reveal that when consumers receive a financial windfall, they are more inclined to address their debts. This trend is evident, as about one-third of taxpayers use their returns to reduce existing debt burdens. 

Our internal figures show a consistent uptick in recoveries during this period. The reason is straightforward: taxpayers are looking for efficient ways to utilize their refunds, and settling debts offers a tangible way to improve their financial health. 

When a discount is offered, it prioritizes that account in the consumer’s mind so that when they consider what debt to pay, the account with a settlement offer is at the top of the list.  

The Professional Credit Advantage: A Data-Driven Approach 

Professional Credit’s Tax Time Analysis has brought to light some compelling statistics. Clients who have embraced a 20% discount strategy have seen a threefold increase in revenue, amounting to $9.07 per letter within 180 days, as opposed to a mere $3.14 for letters without a discount. This significant boost in recovery is achieved by meeting consumers where they are, with a deal that benefits both parties. 

Examining the chart below, we can clearly see the long-term financial benefits of implementing a settlement program. Within a span of 180 days, the data illustrates that offering settlements can dramatically amplify revenue, boasting nearly a threefold increase. To put this into perspective, if the typical monthly recovery of a client’s debt collection account is $100,000 , with the implementation of a strategic settlement approach, we have the potential to elevate that recovery to an impressive $300,000

Your Role in Maximizing Returns 

Granting Professional Credit, the authority to negotiate tax-time settlements can dramatically improve the recoveries we secure for you. By offering a settlement option, you prioritize the resolution of outstanding balances and give consumers a compelling reason to choose clearing their debt with your organization. 

This approach doesn’t just expedite recovery—it also offers a sense of relief to consumers, allowing them to settle debts that have been accruing interest and affecting their credit scores. It’s a strategy that pays dividends, both financially and in goodwill. 

Preparing for Success 

As we approach the start of the tax season, now is the moment to put these discounts into action. Over 60% of Americans expect a tax return, and by aligning your strategy with this influx of funds, you position your business to capitalize on this annual financial milestone. 

Reach out Professional Credit Services today to discover how this strategy can be implemented seamlessly for your benefit. Let’s collaborate to ensure that this tax season becomes a period of unparalleled recovery and mutual benefit for you and your consumers. Schedule a consultation today.

The post Seize the Moment: A Tax Season Strategy for Enhanced Debt Recovery  appeared first on Professional.

Have you seen the latest issue of hfm Magazine? Be sure to flip through to catch the featured article on Professional Credit.

“Debt collections are often the last communication touch point a patient has, and health systems should ensure their business partner is representing the organization in the best possible manner. See how one company eases the collections process for staff and consumers.” – HFMA, January 30, 2023

Read the entire article in your February 2023 print copy of the magazine or on the HFMA Website.

Also, see the press release: “Professional Credit Renews HFMA Peer Review Designation”

The post “Professional Credit eases the collections process for both staff and healthcare consumers” appeared first on Professional.

We apply cutting-edge technology for our consumers’ and clients’ benefit and to improve our own employees’ lives. By creating bots, we are able to eliminate many redundant, repeatable tasks that our staff has historically been responsible to execute. This allows employees to take on more interesting and valuable tasks. As a result, we have seen employee satisfaction and retention increase, along with the increase in the recovery of bad debt collections.

Professional Credit’s VP of Data Management, Ralph Hall, said that “as we have used these tools to automate repetitive, sometimes tedious tasks, we have realized several gains: 1) consistently accurate processing – with built-in exception handling, 2) large numbers of tasks being able to process during off hours, and 3) development of a remarkable ability to implement solutions to complex issues that would be extremely difficult otherwise.”

Hall notes that intensive applications of technology have included, “recent complicated regulation changes, new client implementation process creation, and establishing new workflows and processes for our existing clients.”

As a happy side-effect, automating these processes offers our most cherished employees – the human ones – the most engaging, challenging, and meaningful work. In turn, we can offer our clients faster, better, more reliable services that ultimately lead to the best revenue recovery.

“The main benefit is that we can grow without having to increase our expenses,” said Kim Coble, Professional Credit’s Trust and Treasury Manager. “[Robotic Process Automation (RPA)] allows us to compete at a higher quantity level without incurring unnecessary expenses that often accompany manual processes. Additionally, automation allows our team to focus on creating impactful process improvements rather than just the day-to-day tasks. A less noticeable, but positive effect of automation is the motivation it has on our employees. They know that a process that used to take a month can be reduced to a couple of days.”

And we pass along the benefits of a more robust third-party debt collections workflow to our clients. 

“[RPA] makes us more timely when it comes to deliverables,” Coble said. “If we’ve made a mistake, we can identify it in a few days, instead of a few months with our automated reporting.”

For example, Coble and her team in Professional Credit’s Trust department use RoboDX to assure quality and turnaround when a client requests a customized report. If a client needs a data report in a format that isn’t our standard, we can adapt so that we can offer our clients seamless collaboration. 

Hall recalled another recent success in using technology to sort out the implementation of California’s AB1020 requirements.  “When we heard of the requirements to get a letter from our client, marry it up to the correct validation we would be sending, it was a lot to take in and would have put a significant burden on our team member’s time  But, our team used our RPA tool to handle all of the requirements.”  He says the solution not only saved time but, “really made the solution possible.”

Professional Credit’s Data Management team and other departments have adopted these technologies because they see the impact on their time and how it allows them to focus on more creative and rewarding tasks. Whatever tools you use, you need a good team using them.  

“RPA, and all the technology we have, is a differentiator for us.  We have a lot of amazing technology,” Hall said, “but we also have a remarkable team that knows how to creatively use the tools that others may not.” 

The post Robotic Process Automation in Revenue Recovery appeared first on Professional.

We’ve been in the industry a long time and have narrowed down 4 essentials that most impact recovery— regardless of industry or demographic.

We have more insider info about motivating payments, contact us for a free consultation.

The post ProHacks: 4 Keys to Revenue Recovery appeared first on Professional.

The US job market’s last two years were chaotic. Tens of millions of people lost their jobs in the first half of 2020, thousands more turned their living rooms into conference rooms. A year of solitude in quarantine seemed to have led many to reconsider, reevaluate, and reprioritize; people are newly empowered to be more selective and strategic about their employers. Now that unemployment rates are sitting at 3.6% again – the lowest level since the start of the pandemic – standing out as an attractive employer means getting creative. 

Our leaders at Professional Credit got creative right away. Chief Operating Officer Carl Christensen, who oversees our collections floor, considered employee health and compensation structure for inspiration to rejuvenate his team. He said he wanted to help his team of collectors feel more connected to, and inspired by, their work. 

“It’s been kind of a multifaceted approach,” Christensen said.

“Right away, we raised our starting wage to pay better than our competition. Prior to the Covid shutdown and downsize, we were paying collectors commissions. While coming through Covid, it didn’t seem like a good idea to incentivize behavior that might be (overworking). So we got rid of the commission prior to the wage increase, and instead took average commission monies and transferred it into the hourly rate.”

So Christensen reinstituted bonuses for the performance of collectors. Professional Credit’s collections floor and legal department structured levels of advancement to track employees’ growth and trajectory at the company.

“We built a growth model within the organization to make pretty clearly defined goals for raises and responsibilities. (These goals) have a direct correlation to bonuses and compensation.”

And it worked. While Professional Credit has the same trouble with getting interviewees in the door (like so many employers these days), those joining the company are staying. 

“Yes, attracting people is a challenge equal to other industries, it’s just happening everywhere,” Jeff Johnson, our Chief Client Officer, said. “Once we get them in, they’ve been staying, which is really nice. We have a lot of room to grow and move, which is a nice thing; we’re always looking to advance people in ways that we can.”

Johnson also said company programs that connect employees to one another helps a company feel like more than just a company. When people bond outside of job duties, they are happier personally and professionally. At Professional Credit, that looks like our Employee Reach Out Program, which offers 40 paid hours of volunteer work per year and helps employees bond with one another and with their community.

It also looks like paying for employees to continue their professional education and obtain industry certifications in our largest-served markets, government, and healthcare. These certifications not only help them be better employees but might even help open up doors later on in their careers. Volunteer hours, professional education, and chances for employees to bond are all ideas that have stemmed from employee surveys and dialogues directly with leaders at Professional Credit. We host regular discussions – now over pizza, thanks to working in person again – during which our team gives direct feedback about what workplace resources would improve their performance and help them navigate the changing workforce and economy.

“Our (employee programs) bring everyone’s voice to the table, which we didn’t have before (the pandemic),” Johnson said. “Now it’s supposed to be a very open forum for people to hopefully feel comfortable to really discuss our mission, vision, and values, which used to be something just written on paper.”

“The impending recession makes people think differently and act differently,” Johnson said. “But it’s about investing in employees that make people want to stay long-term.”

Looking for ways to reinvigorate your team? Partner with Professional Credit and take advantage of our collective knowledge and experience of our team, we can offer training, consulting, and education on a variety of topics. Visit our Speakers Bureau to view our catalog and request a consult.

The post Employee Retention appeared first on Professional.

August 24, 2022

Times continue to change and challenge even the healthiest businesses, but one constant remains the same. That constant is Professional Credit’s commitment to making the collection and recovery process on past due balances easier for consumers, easier for clients and a better value for all.

Easier for Consumers:

Professional is known for its exceptionally kind interactions with consumers which produces positive results. Tethered with Professional’s caring approach is our adoption of technology solutions that continue to exceed the industry averages. Recent enhancements to Professional’s mobile apps and online portals have further streamlined the ease of resolving account concerns and have increased the effortlessness of paying on past due balances. But we are not done! Professional will soon be adding new solutions to our omnichannel solutions to further perfect the engagement with your clients/patients while giving them options to easily engage and pay. So, stay tuned for some important updates coming soon.

Easier for Clients:

Professional continues to be one of the most transparent and technologically advanced agencies in the industry. Through Professional’s proprietary client portal, called Client Tools, our clients enjoy easy access to real-time account information and activity, easy reporting, and secure communication. In the past year, we have added phone calls to Client Tools so that clients can listen to interactions specific to their accounts. We have also improved the Client Tools Dashboard which gives an exciting overview of activity with your accounts. And Professional is still pushing to make it easier for all clients. We have some great enhancements coming to Client Tools in 2023.

Better Value:

Professional continues to maintain a 99% complaint-free interaction with your consumers/patients. This means that Professional’s clients can work on what is most important to them and know that we are protecting their image in the communities that they serve. Additionally, at the beginning of 2022, Professional Credit introduced the Symmetry Program which is allowing us to identify and work on the accounts that will have the greatest return for clients. This program is in full effect at Professional and we are seeing exciting traction with this program. As part of life, economic disruptions will continue to happen. However, Professional’s Symmetry Program is allowing us to maximize recovery for our clients even when these disruptions occur.

Our commitment to our clients has never been stronger. We are grateful for the trust that is placed in us and work every day to maintain it. Thank you for your continued feedback that helps us perfect the work we are doing and please keep it coming.

Jeff Johnson
Chief Client Officer
Professional Credit

The post A Note from Jeff Johnson appeared first on Professional.

Watch now…

Our services are focused on positive consumer interactions. Schedule a consultation for more information on how we use cutting-edge technology to support these efforts and deliver our clients indisputable results.

The post ProHacks: 3 Ways to Apply Empathy for a Better Consumer Experience appeared first on Professional.

Take a peek at what Client Tools looks like in the video.

Professional’s Client Tools is an online account management platform for clients. We offer complete transparency, giving clients access to every aspect of service activity and the freedom to manage and make changes on their own accounts. With the click of a mouse, clients have total access to all account information, 24/7. The web-based, customizable portal, offers the ability to observe consumer interactions, read agent notes, perform account management, and run a variety of standard or customizable reports. Additionally, the platform is connected to dedicated client tools representatives available for inquiries and assistance via live chat, secured messaging, or phone.
Ready to take a deeper look at how Client Tools will work for your organization? Fill out this form for a free demonstration.

The post Client Tools Online Portal appeared first on Professional.

Watch now…

Our services are focused on positive patient interactions. Schedule a consultation for more information on how we use cutting-edge technology to support these efforts and deliver our clients indisputable results.

The post ProHacks: 6 elements of a positive patient experience appeared first on Professional.